TELUS is obsessed with putting customers first. It’s just their thing. It’s so much ‘their thing’ that they released this hilarious video, showing the frustrations we’ve all felt toward our Telco somewhere along the way. I LOVE when a brand opens themselves up like this and shows complete transparency in the way their run their business. #justsaying
It’s no secret I am a huge fan of TELUS. I post about TELUS often on social media and I write posts about the brand on a regular basis. That’s because they are awesome. Like, really truly awesome.
Over the past few months, as a TELUS blogger advocate, I’ve been privy to some behind-the-scenes interactions with TELUS and have had the chance to get to know a lot of the team at TELUS personally. It has done nothing but fuel my belief that this is a brand that is top notch.
But, don’t just take it from me! The proof is in the pudding. (That’s the age-old expression, right?)
TELUS has the most loyal customers of any other national wireless provider. Over 99% of our customers choose to stay with us each month. We aim to earn your business.
Not only do 99% of existing customers stay with TELUS, but 95% of TELUS customers would also recommend TELUS to their family and friends. That. Says. A. Lot. Recommendations are everything these days!
Having recently switched over to TELUS myself, I can vouch for their determination to make all their customers happy. A perfect example would be when they added their US Easy Roam service to the mix. US Easy Roam allows Canadians to use their existing talk, text, and data plan when they cross the boarder for just $7/day. This didn’t exist when I initially signed on, but TELUS had already listened to what their customers were asking of them and it was implemented shortly after.
As someone who travels to the United States a few times a year, this add-on has been a saving grace. I first got to use my US Easy Roam when I went to watch my brother officiate his first National Hockey League game in Dallas, Texas. While I was lucky to be there to share the excitement, other family members and friends relied heavily on videos and social media messages as they lived vicariously through us down south! I was able to FaceTime my dad, showing my brother skating onto the ice before the game started. Those are special moments that I was so happy to be able to share!
As a customer, feeling that you are being listened to and that your requests are being heard… is monumental. We should be able to tell more positive stories about excellent customer service, instead of only hearing about the negative ones. Positive experiences- that’s ‘my thing’, so TELUS and I, we just really get along.
To find out more about the #ExpectMore campaign, visit the TELUS website.
Disclosure: I am a Team TELUS blogger and I receive special perks from TELUS for being part of their advocacy program. All opinions are my very own.